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RETURNS

# IGET Bar Australia — Refund & Returns Policy

We want you to be happy with every IGET vape you buy from us. Because vaping products are consumable goods, we can only accept returns on items that are faulty, damaged in transit or dead on arrival.

## Faulty or DOA devices

If your IGET device does not work out of the box, contact us within 7 days of delivery with your Order ID and a short description or video of the fault. We will arrange a replacement or refund once the fault is confirmed.

## Change of mind

For health and safety reasons we cannot accept change-of-mind returns on opened vaping products. Unopened, sealed items may be eligible for return within 14 days — contact us first.

## How to start a return

Email our team with your Order ID and the reason for the return. Approved refunds are processed to your original payment method within 5 business days.

FAQ

## Frequently Asked Questions

Only if it is faulty or dead on arrival. Used consumable products cannot be returned for change of mind.
Approved refunds are processed within 5 business days to your original payment method.